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GUARANTEE OF SERVICE |
At the MLJ Recordings Trust,
we want you to experience a level of service that is second to none. We
therefore offer you the following guarantees of service and trust that your
shopping experience with us will be an enjoyable one.
DELIVERY:
It is our policy that all goods ordered from us will be despatched to you in no
more than four working days from the date of your placing your order with us. If
for any reason we are unable to do this, for example an item is out of stock, we
will contact you in writing with full details and estimated delivery date.
CREDIT/DEBIT CARDS:
These are charged only for the items you have purchased on the day that the
actual goods are despatched to you, and not before.
RETURNS POLICY:
Books.
If for any reason you are unhappy with any book you have purchased from us you
may return it to us in its original condition within 30 days. We will issue a
full refund of the price you paid for the item.
For Video and Audio products.
Returned items can be accepted only if they are sealed and in their original
condition. Goods with broken seals cannot be returned. The item(s) should be
returned within 30 days of purchase. We will issue a full refund of the price
you paid for the item(s).
FAULTY ITEMS:
You can at any time return a faulty item to us. Please note however that we only
accept unsealed items for return if they are defective.
To return an item to us, please enclose a letter explaining the reason for
return and describing any fault. Pack the item securely and send it to us at The
MLJ Recordings Trust, 2 Caxton House, Wellesley Road, Ashford, Kent. TN24 8ET.
For your protection, we recommend that items are returned to us using recorded
delivery. Please note that the cost of returning goods to us is your
responsibility, unless we delivered the item to you in error, or the item is
faulty. You should be aware that, once we begin the delivery process, you will
not be able to cancel any contract you have with us for services carried out by
us (for example, postage and packing). This returns policy does not affect your
statutory rights.
MAILING LIST.
We do maintain a mailing list and send regular mailings and, from time to time,
offers of free items to our customers. However we will not grant others access
to our lists, or pass your name to any third party other than Grace to You -
Europe with whom this ministry operates in partnership.
UK Distance Selling Regulations.
These regulations state that you have the right to cancel the contract for the
purchase of an item within seven days of delivery. This applies to all our
products. However we regret that we cannot accept cancellations of contracts for
the purchase of video and audio products where the seals have been broken.
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 Peter Lewis
More ...
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When you
purchase items from us you
are supporting the ministry of the Trust. Without this support
the work would soon cease. |
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